Returns & Exchanges

We want you to be completely satisfied with your Lilienthal Berlin timepiece. If it’s not the perfect fit, you can return your unworn items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided through the portal to ensure your package is tracked and insured.

3

Secure the Package

Place the watch in its original sustainable packaging, including all protective films and certificates, to prevent damage during transit.

4

Drop Off and Track

Hand over the package to our designated shipping partner and keep your receipt; we will process your refund within 14 days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing